Located in the world class Sanity Technology Datacentre situated in Brisbane, Queensland.
Sanity Technology has been our server provider for the last 11 years and they have never had a security breach. The Datacenter is keycard access only with 24/7 CCTV monitoring.
We have a comprehensive and fail-safe backup policy in place. All of our web hosting plans include complete online and offline backups free of charge. Offline backups are kept offsite for disaster recovery purposes.
These offsite backups contain two copies of the above listed online backups (two months worth) and stored securely offline. All offsite/offline backups are encrypted. To retrieve an offsite backup, an hourly fee may be charged depending on backup size.
Brand Toolbox’s backup infrastructure is outlined below:
The infographic below details our setup of no less than three backups of our Web, Database, Mail and HyperV services. Additionally, each server and backup device utilises RAID to protect against hardware failure.
We have accounted for all scenarios (data loss, security breaches, acts of God). You will never lose data. We have a 99.989% uptime over the last 12 months and that includes downtime for server maintenance.
The web server host runs their own custom malware scanner and Intrusion detection system. Intrusion detection is provided at a network level (i.e. monitoring for suspicious FTP or email logins from overseas connections).
If a security breach did occur, all impacted customers would be contacted accordingly (by email and telephone). We can provide web logs and windows event viewer logs (upon request and at cost).
All Brand Toolbox and Studio Syn-RG staff, employees and contractors have been thoroughly background checked, including previous employer and internet checks. Staff are given their own unique administrator access to your application and this access will be removed once an employee leaves the business or no longer requires access to your application.
25 July 2017