There may be times when you need to delete or temporarily disable a backoffice Administrator or Editor.

Disable a user to prevent them having access to the backoffice to make edits. This is usually the best option, as they can easily by re-enabled at a later stage.

Delete a user if you are sure they will never be reinstated as a backoffice administrator. They might leave the company or you may have accidentally given the wrong person access. Note that once deleted, the account cannot be re-enabled and their email address will be locked from gaining future access.

Note that you can’t delete an active account. It must first be disabled.

Enable a user who has been disabled due to multiple password attempt lockouts or who might have previously been disabled.

Note: Administrators of company sites using Single Sign-On (SSO) for backoffice access will automatically be disabled when they leave the business, as the user will no longer be integrated within the company’s Active Directory mechanism.

To disable a backoffice administrator user:

1. Select the user from the Users > User management list view or tile view.
   
   
   
   
2. The user’s profile details will open to reveal their current status. Click the Disable button to temporarily disable the account.
   
   

To delete a backoffice administrator user:

1. Select the user from the Users > User management list view or tile view.
   
   
   
   
2. The user’s profile details will open to reveal their current status. Click the Delete button to permanently delete the account.
   
   

Note that you can’t delete an active account. It must first be disabled.

To enable a backoffice administrator user:

1. Select the user from the Users > User management list view or tile view.
   
   
   
   
2. The user’s profile details will open to reveal their current status. Click the Enable button to re-enable the account.